POLICY PAGE
 

Privacy Policy

Tribally respect your privacy and are committed to protecting your personal information.

We respect your privacy and are committed to protecting your personal information. Any information collected through our website is used solely for processing orders, providing customer support, improving our services, and communicating with customers. We do not sell, rent, or share personal information with third parties except where required to fulfil orders or comply with legal obligations.

Information we may collect:

-Name

-Email

-Phone number

-Billing address

-Shipping address

-Order history

​

We use this information to:

-Process orders

-Provide customer support

-Improve our services

-Send order updates

​

We do not sell or rent your personal information to third parties.

By using our website, you consent to collection and use of information in accordance with this policy.

Shipping Policy 

Thank you for shopping with Tribally.

At Tribally, all orders are carefully processed and dispatched from our location on Fridays only. Delivery timeframes commence once your order has been dispatched. While we strive to ensure timely delivery, shipping timeframes are estimates only and may affected by carrier delays or circumstance beyond our control. Tracking details will be provided once your order has been shipped.

All orders are carefully prepared and packed throughout the week.

Orders are dispatched every Friday.

Orders placed before Friday will be included in the weeks dispatched where possible. Orders placed after the weekly dispatched may be sent the following Friday.

Please note that processing times may vary during sales, holidays and busy periods.

Shipping Timeframes

Once your order has been dispatched, estimated delivery times are:

Australia Standard Shipping

-Approximately 2-8 Business days after dispatch.

Australia Express Shipping (Mainly Used)

-Approximately 1-4 Business days after dispatch.

Tracking

Tracking information will be provided via email once your order has been dispatched.

Lost or Delayed Parcels

Once a parcel has been handed to the shipping carrier, we are not responsible for delays caused by the carrier. However, we will do our best to assist in locating missing parcels.

Returns & Refund Policy 

We want you to love your jewellery purchase.

Tribally is committed to providing quality products and customer satisfaction. If your order arrives faulty, damaged, or does not meet Australian Consumer Law guarantees, please contact us within 7 days of receiving your order. Depending on the circumstances, we may offer a replacement, store credit, partial refund, full refund, or an alternative product of equal value. Change-of-mind returns are not accepted unless required by law.

Faulty or Damaged Items

If your item arrives damaged or has a manufacturing fault, please contact us within 7 days of receiving your order.

Please provide:

-Order number

-Description of the issue

-Clear photos of the item

If approved, we may offer:

-Replacement

-Refund

Tribally will always aim to replace an item before issuing a refund.

Exclusions

The following are not considered faults:

-General wear and tear

-Damage caused by chemicals, perfumes, water (salt water, chorine) or misuse.

-Accidental damage

Change of Mind Returns

For hygiene and quality assurance reasons, we do not accept returns for change of mind unless required by Australian Consumer Law.

​

Warranty Policy 

​

We offer a 30-Day Manufacturing Warranty from the date of delivery.

Tribally stand behind the quality of our jewellery and offer a warranty covering manufacturing defects and faults for a specified period from the date of purchase. This warranty does not cover normal wear and tear, accidental damage, misuse, improper care, or damage resulting from exposure to chemicals, water, or other external factors.

This warranty covers:

-Manufacturing defects

-Faulty clasps

-Faulty chain links

-Defective workmanship

This warranty does not cover:

-Normal wear and tear

-Scratches

-Broken chains due to force

-Water Damage (Salt water or chlorine)

-Chemical exposure

-Accidental damage

Warranty claims must include proof of purchase.

Jewellery Care Guide

Our jewellery is designed to be enjoyed for years with proper care. To maintain its appearance and longevity, customers should avoid exposure to water, perfumes, lotions, harsh chemicals, and excessive moisture. We recommend storing jewellery in a dry place and cleaning it regularly using a soft jewellery cloth. Damage resulting from improper care is not covered under warranty.

To keep your jewellery looking beautiful:

Recommended:

• Store jewellery in a dry place

• Remove before swimming

• Remove before showering

• Apply perfume, lotion and spray Before putting jewellery on

• Clean gently using the microfiber cloth provided

​

Avoid:

• Harsh chemicals

• Salt water

• Chlorine

• Excessive moisture

• Sleeping while wearing jewellery

Proper care will significantly extend the life and appearance of your jewellery.